About Account
Q: How do I create an account?
A: Welcome to Zuluzenith! To create an online account please follow the steps below!
*Click sign in/register (top right corner)
*Enter your email address and click "create an account"
*Fill in all the required information
*Enter and confirm your password
YOU'RE IN!!
Q: I forgot my password, how do I sign in?
A: To reset your zuluzenith.com password simply enter your email address under "sign in". You will then select "forgot password" to receive the password reset link.
Q: How do I update my Zuluzenith account?
A: To update your account, please sign in and click on your name at the top right corner. You will then select "my account" from the drop down menu and, "edit account" on the left side of the page. Here you will be able to update name, shipping/billing information and also change your password.
Q: Is my information secure on Zuluzenith?
A: Zuluzenith believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at zuluzenith.com to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.
We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.
You can check Privacy Policy for more details.
Q: Does Zuluzenith have a membership or rewards program?
A:Yes, we regularly offer member-only discounts and new product pre-sales. Please subscribe to email notifications to get the latest offers.
Q: Are there any unlimited promotions or discounts?
A: Yes, we occasionally offer limited-time discounts, especially during seasonal promotions, holidays and new product launches.
Q: What payment methods do you accept?
A: We accept popular payment methods such as major credit/debit cards, PayFast, PayJustNow, Payflex, Yoco, Ozow, Happy Pay and Cash on Delivery. We also support 4 interest-free installments.
About Outfits
Q: What types of sports are Zuluzenith's products suitable for?
A: Our yoga clothes are designed for yoga, Pilates, meditation and high-intensity training. They are also suitable for a variety of sports scenarios such as fitness, walking, light running and daily exercise.
Q: What is unique about Zuluzenith yoga clothes?
A: Our yoga clothes combine African style, excellent comfort and excellent functionality to empower women of all shapes and sizes.
Q: How do I choose the right size for my yoga clothes? Do you offer plus sizes?
A: Of course. We accept all body types and provide a full range of sizes from S to 2XL. We offer a detailed size guide and recommend referring to the size guide on the product page to choose the right size based on your bust, waist and hips. If you have questions, our customer service team is always here to help.
Q: Can I mix and match tops and bottoms?
A: Yes. Many of our sets are sold as separates, allowing you to freely match colors and styles.
Q: Are your sports bras supportive enough for women with large busts?
A: We offer bras with different support levels, including high-support options for large busts and high-intensity sports.
Q: Do leggings stay in place during exercise?
A: Yes. Our leggings are designed with a high waist and reinforced seams, which are non-slip and supportive.
Q: Does the product support high-intensity training?
A: Yes, our yoga wear is designed with high compression and high support to ensure optimal support and comfort during high-intensity training. Although many of our products are designed for yoga, they also have compression and sweat-wicking functions, making them perfect for the gym, Pilates and training classes.
Q: How should I care for my yoga outfits?
A: Our clothing is colorfast and can withstand frequent washing, but we recommend washing in cold water to keep it bright. Avoid using bleach, fabric softener, and hang to dry. Please avoid prolonged exposure to sunlight, contact with sharp objects, and high-temperature tumble drying to extend the life of your yoga clothes.
Q: What fabrics are used in Zuluzenith's yoga clothes?
A: Our yoga clothes are made of high-quality stretch fabrics including nylon, polyester, and spandex to ensure comfort, breathability, and durability.
Q: What colors and styles are available?
A: We offer a variety of colors and designs, from basic black to eye-catching color series, and each series has a variety of styles for you to choose from.
Q: How often do you release new collections?
A: We launch new styles every month, and occasionally launch limited collections. Please subscribe to get early access and discounts.
Q: Does Zuluzenith offer men's sportswear?
A: Currently, our focus is on women's yoga wear, but we plan to expand our men's sportswear series in the future.
Q: Is yoga wear suitable for daily wear?
A: Our yoga wear is stylish and simple in design, which is completely suitable for daily wear. It is comfortable and fashionable, and can be worn for both sports and leisure.
Q: How can I determine what functional design I need for my yoga wear?
A: Depending on your sports needs, you can choose a more supportive high compression design, or choose a breathable and lightweight style to ensure the best sports experience.
Q: Does Zuluzenith's yoga wear have size adjustment function? Is the fabric anti-squat?
A: Most of our yoga wear designs are made of elastic fabrics to suit different body shapes, and some styles have adjustable details such as adjustable shoulder straps and belts. Our leggings and bottoms are deeply stretched and squat tested to ensure opacity.
Q: Is the product suitable for pregnant women?
A: Some of our yoga clothes are made of soft and comfortable fabrics and are suitable for pregnant women, but it is recommended to consult a doctor or understand our product description before purchasing.
Q: Does Zuluzenith offer custom services?
A: We do not currently offer customized services, but you are welcome to choose from our variety of styles and colors.
About Order
Q: Where do you ship from? When will my order be shipped?
A: Currently, we ship within South Africa. Generally, orders are processed and shipped within 1-3 working days. For orders placed within South Africa, it is expected to be delivered within 3-8 working days, and we also support cash on delivery. There may be delays during holidays and promotions.
Q: What is the return policy and can I return or exchange the goods?
A: Yes, we accept returns within 30 days of purchase if the item is not good or does not fit, provided the item is unworn, unwashed and in its original packaging. Please refer to our Return and Exchange Policy for details.
Q: How do I track my order?
A: Once the order is shipped, you will receive an email with tracking information. The tracking link in the email will allow you to check the status of the shipment in real time.
Q: My order status says delivered but I haven't received it, what should I do?
A: Zuluzenith will provide a tracking number once your order ships. You will want to keep track of your shipment and make any necessary arrangement to receive your package. Zuluzenith is not responsible for lost or stolen packages once a delivery has been successfully completed. If you feel your package may be lost or stolen, please contact Customer Care immediately to file a lost package claim.
Q: How do I cancel my order?
A: To provide the fastest delivery to our customers, orders are immediately sent for processing. Your order cannot be canceled once it has been submitted.
Q: How to contact the customer service team?
A: You can contact our customer service team through the online chat on our website, email (info@zuluzenith.com) or customer service phone (+27725071881), and we will answer your questions as soon as possible.
Q: How do I use my store credit?
A: Store credit is no longer redeemable on the Zuluzenith website. If you have store credit that did not transfer into your account. Please contact info@zuluzenith.com . We will be able to confirm and reissue your credit.
Q: Can I return or exchange a Final Sale item?
A: Final sale items cannot be returned or exchanged. If you have any questions regarding sizing, please reach out to our Customer Care team before placing your Final Sale purchase - info@zuluzenith.com
Q: What to do if I have received an incorrect item?
A: We are so sorry if you have received an incorrect piece! Please contact our customer care team at info@zuluzenith.com and they will quickly correct this! Any incorrect piece must be returned for an exchange or refund.
Q: When will I receive my refund?
A: Please allow up to 15 days, from the day you ship your return item, for your return to be processed. Your return tracking number is the best way to confirm your return has been successfully delivered to our warehouse.
Q: How do I request a return?
A: Requesting a return is quick and simple! If you need to return for exchange or refund, please check more detail on our return & exchange policy.